The Citymaxx American Express® Debit Card, issued by City Bank PLC, is a premium debit card on the American Express network. This card is available against City Bank Savings, Current, and Student Accounts.
Recognized as one of the most feature-rich and customer-friendly debit cards in Bangladesh, Citymaxx is not just a tool for shopping or paying bills, it is designed to make your lifestyle smarter, safer, and more convenient. With seamless cash withdrawal from local and international ATMs, secure online transactions, exciting rewards, and attractive discounts, this card combines everything you need in one place.
Security features such as EMV chip protection, OTP authentication, and contactless technology ensure maximum safety. At the same time, round-the-clock customer service guarantees fast and reliable assistance whenever you need it. Altogether, the Citymaxx Debit Card enhances your banking experience with trust, convenience, and security.
General Features of the Citymaxx Card
- One of the most feature-rich debit cards in Bangladesh
- Convenient for shopping, bill payments, and online transactions
- Cash withdrawal facility at both local and international ATMs
- Attractive rewards and exclusive discount offers
- Secure online and contactless transactions
- 24/7 customer support
Security Features of Citymaxx Card
▣ EMV Chip Protection – Prevents card cloning and skimming.
▣ PIN Security – Every transaction requires a personal PIN.
▣ One-Time Password (OTP) – Online transactions cannot be completed without OTP verification sent to your mobile.
▣ Contactless Safety – PIN is required automatically for transactions above the set limit.
▣ 24/7 Fraud Monitoring – Suspicious transactions trigger immediate alerts and blocking.
▣ International Transaction Control – Customers can enable or disable international usage.
▣ Block/Unblock Option – Instantly block or unblock your card via mobile banking or call center if lost.
Customer Service Benefits of Citymaxx Card
▣ 24/7 Helpline Support – Call anytime for assistance.
▣ Live Chat & Email Support – Quick digital communication for faster solutions.
▣ Instant Account & Card Services – Balance inquiry, transaction details, and card block/unblock facilities.
▣ Emergency Support for Lost Cards – Immediate card block and reissue option.
▣ Local & International Access – Available both within Bangladesh and abroad.
▣ Professional Care Team – Experienced agents to resolve all queries quickly.
Exclusive Rewards Program of Citymaxx Card
The Citymaxx Debit Card offers a highly rewarding program, allowing you to enjoy cashback, discounts, and exclusive lifestyle offers.
Cashback Benefits of Citymaxx Card
▣ 1% Cashback :l, Earn 1% cashback on every transaction, including shopping, dining, and travel.
▣ 2% Cashback , Enjoy 2% cashback all year round at select grocery stores.
Special Offers of Citymaxx Card
▣ Up to 30% savings on hotel bookings through Booking.com
▣ Dual Currency Support – Earn 1% cashback on international transactions as well
▣ 15 Days Extra Interest – A unique feature where you continue to earn interest on your spending balance for up to 15 days (depending on your account type). Even after spending, you still earn interest—making this benefit truly unique and customer-friendly.
Discounts & Lifestyle Privileges of Citymaxx Card
▣ Buy One Get One Free buffet offers at select hotels.
▣ 10% – 20% Discounts at partner retail outlets, restaurants, and lifestyle brands.
How to Get the Citymaxx Debit Card
To obtain a Citymaxx Debit Card, you must first open a Savings, Current, or Student Account with City Bank PLC. After opening the account, you can apply directly at any branch or through online/mobile banking.
Once the application is completed, the card is usually delivered to your registered address within a few business days. Upon receiving the card, you must activate it and set a PIN before first use.
Terms & Conditions of Citymaxx Card
▣ To qualify for cashback, a minimum quarterly spending of BDT 25,000 must be made through POS, e-commerce, or QR transactions.
▣ Cashback is not applicable on ATM withdrawals, fuel station purchases, or MFS wallet transactions.
▣ Cashback Limit up to BDT 3,000 per quarter and BDT 12,000 per year.
▣ Cashback will be credited within 20 business days after the quarter ends.
▣ For foreign transactions, passport endorsement is required, with a maximum annual limit of USD 12,000.
▣ For large e-commerce transactions, enabling the service is required (transaction limit: USD 300).
▣ A 15% VAT applies to special services.
▣ Additional savings interest is provided according to City Bank PLC’s policy.
▣ City Bank PLC reserves the right to change, modify, or withdraw offers and conditions at any time.
Customer Support
For more details or assistance, please contact City Bank PLC Call Center:
▣ From Bangladesh: 16234
▣ From abroad: +88028331040
Source: City Bank PLC